First American Security

City of Chicago MBE/WBE certified

TRAINING

Every member of the First American Security team is certified through a training program that focuses on reliability, appearance, dependability, customer service, and professionalism. The company abides by requirements in all states where First American Security is licensed by ensuring all security staff have the basic standards for training (20-hour and/or 40-hour security certificates), as well as PERC and/or TAN cards.

First American Security offers regular scheduled refresher courses for all officers consisting of a minimum of report writing, use of force (where applicable), customer service skills, post orders, and general orders.

We facilitate the following training/certification services:

  • Department of Defense anti-terrorism
  • CPR / EMD
  • 20 Hour Basic training
  • Re-qualification for handgun and shotguns
  • K9 Training

Quality training is essential in providing the best security services for our clients. It is our commitment to learning and development that allows us to provide our customers with knowledgeable and motivated security staffing solutions. No matter where we serve, we strive to be the most responsive security services firm in the industry.

Management and Staffing Tools

First American Security Services provides exceptional service to its clients through several management and staffing tools. We effectively manage daily activity to ensure the protection, safety and security of client’s property and sites. First American Security’s management tools include:

  • Time & Attendance System – Security officers are required to use a T&A system to report time and attendance at assigned posts, which manages payroll/billing hours. More importantly, the system provides instant verification of officer’s physical presence on assigned post and ready for duty.
  • Tour Check-Ins – In addition to using the T&A system, security officers are required to do check-ins periodically during graveyard shifts. If an officer misses his/her check-in time, a representative contacts the officer to ensure his/her safety and security at the site.
  • Detex – The watchclocks are used to report a security officer’s patrol location within the site. First American Security officers are required to use these wands while making rounds.
  • 24-hour Command Center– First American Security representatives are available 24-hours a day to address any emergencies, criminal activities and other issues involving security officers and sites.